Support Policy

Support Policy

At Soumi's Bangladesh Best Cosmetics Shop, we are committed to providing exceptional support to our valued customers. Our support policy is designed to ensure that you receive the help you need in a timely and effective manner.

Customer Support Availability

Hours of Operation: Our customer support team is available from 10 AM to 9 PM (UTC+6), Wednesday through Monday.

Contact Methods: You can reach us through the following methods:

Email: support@soumisbangladesh.com

Phone: +880 1755-732210

Live Chat: Available on WhatsApp and Messenger during business hours.

Response Time

We strive to respond to all inquiries within 24 hours. However, during peak times or holidays, response times may be slightly longer. Your patience is appreciated!

Support Topics

Our support team is equipped to assist you with a variety of issues, including but not limited to:

Order Inquiries: Track your order status or make changes to your order.

Product Information: Get details about our products, including ingredients and usage.

Returns and Exchanges: Assistance with our return policy and processes.

Technical Support: Help with online shopping issues on our website.

Feedback and Suggestions

We value your feedback! If you have any suggestions for improving our products or services, please let us know. Your insights help us serve you better.

Escalation Process

If you feel that your issue has not been resolved satisfactorily, please ask to speak with a supervisor. We take all customer concerns seriously and want to ensure that you are satisfied with your experience.

Privacy and Confidentiality

We are committed to protecting your privacy. Any personal information you provide us will be kept confidential and used solely for support purposes.

Thank you for choosing Soumi's Bangladesh Best Cosmetics Shop! We are here to assist you and ensure that your shopping experience is smooth and enjoyable.